FAQ

To provide the best customer experience, we welcome your feedback. If you have any questions, feel free to email us at chhorii06@gmail.com.

Q. Where do you ship from?

A. We ship from our manufacturing unit and warehouse located in Suart, Gujarat.

Q. Is COD (Cash on Delivery) available?

A. Yes, COD is available across most locations in India.

Q. How long will it take for my items to arrive?

A. Orders typically take 4–10 business days to arrive, depending on product availability and your delivery location.

Q. Is shipping really FREE?

A. Yes, we offer free shipping across India.

Q. Do you provide exchange or replacement if I face any issues with the product?

A. Yes, we offer a simple 7-day exchange and replacement policy. Please read our full policy here: Exchange & Replace Policy.

Q. How long will it take to receive a tracking number?

A. Tracking numbers are usually provided within 1–2 business days of order confirmation.

Q. Where is your company located?

A. Our main office is located in Surat, Gujarat, India.

Q. Will I receive a confirmation number when I place my order?

A. Yes, you will receive an order confirmation via email. After dispatch, you will receive tracking details from the delivery partner.

Q. Who can I contact if I have a problem with my order?

A. Please email us at chhorii06@gmail.com or contact us via WhatsApp/call at +91-7096223963.

Q. How can I pay?

A. We accept all major Credit Cards, Debit Cards, UPI, Net Banking, and also offer Cash on Delivery.

Q. Is checkout on this site safe and secure?

A. Absolutely. Our website uses secure SSL encryption and safe payment gateways to ensure your data is protected.

Q. How can I cancel my order?

A. If you wish to cancel your order, please contact us within 12 hours of placing the order by calling or WhatsApp at +91-7096223963 or email us at chhorii06@gmail.com with your order number.

For any other queries, feel free to get in touch. We’re happy to assist you!